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Terms of Service – Slotbunny New Zealand

Welcome to Slotbunny (“we,” “our,” or “us”). These Terms of Service (“Terms”) explain the rules, responsibilities, and conditions governing your use of the Slotbunny New Zealand website, along with all games, tools, features, and interactive services offered on the platform (collectively, the “Services”).

These Terms operate together with our Privacy Policy and any game-, promotion-, or event-specific rules published on the Website. Together, these documents form a legally enforceable agreement between you (“you,” “Player,” or “User”) and Slotbunny New Zealand.

By creating an account, browsing the Website, or using any part of the Services, you confirm that you have read, understood, and fully agree to comply with these Terms. If you do not accept the Terms, you must stop using the Services immediately.

If you require clarification or wish to ask questions about any section of these Terms, please contact our NZ Support Team before proceeding.

1. DEFINITIONS & TERMINOLOGY

Terms: Refers to this document, the Privacy Policy, and all additional rules that govern use of the Services.

Website: Refers exclusively to www.slotbunny.com and any New Zealand–specific sub-domains we operate.

Services: Includes all gaming products, account functions, promotional features, payment processes, and support tools available on the Website.

We, Us, Our, Slotbunny: Means the licensed operator providing access to Slotbunny New Zealand.

You, User, Player: Means any individual accessing the Website or creating a Slotbunny NZ account.

Account: Refers to your personal user profile used to access and manage the Services.

Games: All casino-style games, virtual games, and interactive entertainment provided on the Website.

Software: The licensed systems, engines, and digital tools enabling gameplay and account functionality.

2. ELIGIBILITY & ACCESS REQUIREMENTS

To use the Services, you must be at least 18 years old or the legal age for online gaming in your New Zealand territory—whichever is higher.

You are solely responsible for ensuring the legality of online gaming in your region. You must not use the Services if local NZ laws or restrictions prohibit it.

Slotbunny New Zealand prohibits access from specific jurisdictions. Players located in the following regions may not register or participate in real-money gaming: Iran, Saudi Arabia, UAE, Yemen, Oman, Qatar, Bahrain, Iraq, Kuwait, Syria, Palestine, Jordan, Lebanon, Australia, and the United Kingdom. This list may change based on regulatory requirements.

You agree to provide accurate, complete, and truthful information during registration and throughout your use of the Services. You must update your Account details promptly if anything changes.

By using the Services, you acknowledge that you must comply with all game rules, bonus conditions, and platform policies.

The following individuals are strictly prohibited from using the Services: Slotbunny staff, contractors, affiliates, suppliers, promoters, or associated third-party personnel, along with their direct family members.

You may not use another person’s Account, nor allow another individual to use yours.

Slotbunny New Zealand reserves the right to restrict, suspend, or close any Account at our sole discretion without prior notice.

3. ACCEPTANCE OF UPDATED TERMS

By accessing our Services, you acknowledge that these Terms apply to your Account. We may update or revise the Terms from time to time to reflect legal changes or improvements to our platform.

You are responsible for reviewing the Terms regularly. Continued use of the Services after updates signifies your acceptance of the modified Terms. If you disagree with the updated Terms, you must stop using the platform.

These Terms replace any previous agreements. No Slotbunny employee or representative may alter these Terms verbally.

All Website content—including software, branding, text, graphics, and design—is protected by intellectual property laws. Unauthorised reproduction or distribution is prohibited.

Communications & Promotional Contact:

  • You must maintain accurate contact information (email, phone number) in your Account settings.
  • You acknowledge and agree that Slotbunny NZ may contact you through email, SMS, push notifications, or social media regarding promotions or account alerts.
  • By using the Website, you consent to receive communications unless you opt out.
  • You may unsubscribe from promotional messages at any time through provided links or via NZ Support.
  • All offers may be modified, limited, or withdrawn at our discretion.

4. ACCOUNT OWNERSHIP & RESPONSIBILITIES

Closing Your Account: You may request to close your Account at any time via Customer Support. Once closed, your Account must remain inactive for at least 72 hours before any reopening request can be reviewed.

Account Rules:

  • Your Account must be used only for personal entertainment and not for commercial purposes.
  • You are responsible for securing your login details. All actions taken under your Account will be considered authorised by you.
  • Slotbunny NZ may suspend, restrict, or terminate your Account at any time for security, legal, or policy-related reasons.
  • Providing misleading or false information, engaging in fraudulent activity, or abusing bonuses may result in forfeiture of funds and Account closure.
  • Using VPNs, proxies, or IP-masking tools to circumvent New Zealand geolocation rules is strictly prohibited.
  • Abusive behaviour toward staff will result in immediate and permanent Account closure.
  • We may share relevant information with NZ authorities or financial institutions if fraud or criminal activity is detected.

5. DEPOSITS, WITHDRAWALS & PAYMENT RULES

5.1 Deposits

  • All deposits must originate from payment methods legally owned by you.
  • The minimum deposit is $10. Deposits below this amount may not be credited or refunded.
  • The maximum single deposit is $1,000 unless otherwise stated.
  • All wagers are final and cannot be reversed.
  • You may request custom deposit limits under our Responsible Gaming tools.
  • Deposits under $20 are subject to a maximum withdrawal limit of 10× the deposited amount.

5.2 Withdrawals

  • Withdrawals require verification and may include identity and payment-method checks.
  • The minimum withdrawal amount is $20.
  • Payouts may be issued through your latest verified deposit method whenever possible.
  • Standard withdrawal limits begin at $1,000 per day and $4,000 per week unless adjusted by VIP status.
  • All deposited funds must be wagered at least once to comply with AML requirements.
  • One expedited withdrawal may be granted per 24-hour period if conditions are met.
  • A verification deposit of $12 may be required for withdrawals resulting from no-deposit bonuses.
  • For deposits under $20, total withdrawal amounts are capped at 10× the deposit.

6. BONUS & PROMOTION CONDITIONS

6.1 General Promotion Rules

  • By claiming a bonus, you accept all bonus terms listed in the promotion and these Terms.
  • Only one active promotion is allowed per player unless explicitly permitted.
  • If there is a conflict between bonus-specific and general rules, the bonus-specific rules apply.
  • You may not claim free bonuses while a withdrawal is pending.
  • Bonus codes require your balance to be below $1 to redeem.
  • Bonus funds from previous offers cannot be used to meet new wagering requirements.
  • Deposit bonuses are non-cashable and intended solely for gaming activity.
  • Reversing a withdrawal back into your balance does not count as a new deposit.

6.2 Withdrawing Bonus-Related Funds

  • Bonus amounts are deducted before processing withdrawals.
  • Using bonuses on prohibited games may result in loss of related winnings.

6.3 Bonus Misuse & Abuse Policies

  • Bonus abuse includes patterns of behaviour aimed at exploiting promotions rather than genuine play.
  • Accounts showing bonus hunting behaviour may lose bonus access.
  • We may review betting history to detect irregular strategies.
  • Slotbunny NZ may revoke or modify promotions when necessary.

6.4 Eligible Regions

  • Bonuses may be claimed by users in eligible countries: New Zealand, United States, Canada, Norway, Finland, Sweden.
  • Players from restricted regions cannot redeem or withdraw bonuses.
  • Some promotions may apply only to NZ players.

6.5 Betting Restrictions

  • Minimum deposits are set in USD; NZ players must check their equivalent local value.
  • Only one free bonus may be used between non-bonus deposits.
  • High bonus-to-deposit ratios may affect bonus eligibility.

6.6 Welcome Offer

  • Email verification is mandatory to receive the Welcome Bonus.
  • Free chips must meet wagering requirements before they can be withdrawn.
  • Only one Welcome Bonus is allowed per NZ household or device.
  • A $12 verification deposit may be required for no-deposit bonus withdrawals.

6.7 Deposit Coupon Rules

  • One coupon may be used per deposit.
  • Coupon codes expire within seven days unless stated otherwise.
  • Wagering must be completed on both deposit and bonus funds.
  • Surplus balances above max withdrawal limits will be removed.

6.8 Free Spin Rules

  • Free spin winnings must meet wagering requirements.
  • Maximum withdrawals depend on the promotion terms.

6.9 Cashback Rules

  • Cashback applies only to clean deposits played without bonuses.
  • Cashback must be claimed manually unless granted automatically.
  • Recycled cashback deposits do not qualify for additional cashback.

6.10 Fraudulent Behaviour

Any attempt to manipulate promotions or exploit bonuses may result in account suspension or closure.

  • Collusion with other players
  • Syndicated betting
  • Exploiting technical issues
  • Chargeback abuse
  • Using automated or scripted tools

Slotbunny NZ may seize funds, lock accounts, or report suspicious behaviour to local NZ authorities if necessary.

7. GAME RULES & FAIR PLAY EXPECTATIONS

7.1 Fair Gaming Standards

All Slotbunny NZ games are supplied by licensed vendors and audited through independent testing bodies. Random Number Generator (RNG) technology ensures fair outcomes.

7.2 Final Game Outcomes

All game results stored on our servers are final. In case of discrepancies, server data overrides device displays.

7.3 Game Updates

We may update, modify, or remove games without notice to comply with licensing requirements or improve performance.

7.4 Inactive Games

Games left idle for 30 days or longer may be closed and any pending wagers forfeited.

8. PRIVACY, SECURITY & DATA HANDLING

Your personal information is collected and stored according to our NZ Privacy Policy. We follow the New Zealand Privacy Act 2020 and apply secure handling procedures.

8.1 Information Collected: You may be asked for personal details to validate your identity and secure your Account.

8.2 Data Protection: We do not sell or trade personal information. It is shared only when legally required or necessary to provide Services.

8.3 Confidentiality: All communications between you and Slotbunny NZ are private.

8.4 Verification: We may request additional documents when suspicious activity is detected.

8.5 Third-Party Communication: Slotbunny NZ may share limited data with payment processors or regulatory bodies when appropriate.

9. COMPLAINTS & DISPUTE HANDLING

If you have concerns about the Services, you may submit a formal complaint through the following channels:

Please include detailed information such as your username, relevant timestamps, and a description of the issue. Our NZ Support Team will review your case promptly.

Most cases receive an initial response within 48 hours and full resolution within 14 business days. Complex matters may take longer.

Slotbunny New Zealand’s final decision will be binding unless required otherwise by NZ law.

10. LIMITATION OF LIABILITY

10.1 Technical Issues

Slotbunny NZ is not responsible for outages, internet failures, device malfunctions, or third-party service issues that impact gameplay.

10.2 System Errors

If technical issues cause incorrect payouts, display errors, or gameplay disruptions, all affected bets and winnings may be voided. Server data will be used to determine the correct outcome.

10.3 Indemnity

You agree to indemnify and hold Slotbunny NZ harmless from any claims, damages, or losses resulting from misuse of the Services or violation of these Terms.